FAQ

 
 
All Servus! Pedale pedals are covered by a 2 year guarantee valid from the date of purchase. This warranty against any defects in materials and manufacture is fully transferable and does not apply to defects or damages due to improper use of the product. If the pedal shows any malfunctions during the warranty period please contact us first before sending us the pedal. It will be repaired at no charge.
You have 14 days to test the pedal. You can return the pedal within this period and we'll refund you the cost. The return shipping costs are payed by the buyer. Please contact us before send a pedal
We use DPD and DHL to send inside European Union. For the rest of the world we send with DHL International. All shipments are covered by an insurance and we will send you a tracking number to follow the package.
All the Servus!Pedale pedals are handmade in Offenbach am Main (Germany). We do the whole process, from the initial idea to the final product. We only use high quality components (1% Resistors, WIMA and Panasonic capacitors, Neutrik jacks, Alpha potentiometers, Hammond enclosures...).  
We love modding pedals. Just ask to any kind of pedal mods (component upgrades, pedal rehousing, true bypass mods, old units works...) We also offer a repair service.
The Relay True Bypass system uses a clickless switch, a PIC microcontroller and a hiqh quality Panasonic relay. Due to its components this system has a much higher durability than the 3PDT switches usually used for True Bypass.
We normally have enough stock to send all orders in one day. We are a small business and sometimes we have too many orders, on this case we will inform to you and the order can takes 2-3 days.
Don't hesistate to send us an e-mail through the contact form on this page. We will reply as soon as possible.